Shipping policy

Please note that as all items are bespoke, sales are final, so please ensure you take care and attention when selecting a piece.

All packages are sent via Australia Post and shipping costs are calculated at checkout. Lead times noted on each listing refer to when your piece will be dispatched and do not include transit time.

For international orders (U.S., UK and elsewhere), please be aware that tariffs, import duties or customs charges may apply and can affect the final cost of your order. Any such fees are the responsibility of the customer and are not included in the listed prices. Delivery times for international parcels can also vary depending on your local postal service and customs processing.

While we take as much care and attention as possible when packaging, we cannot take responsibility if your package is lost or damaged while being shipped. If there is an issue, please contact Australia Post right away and report the damage. Then please contact us via pottery.by.janae@gmail.com so we can assist the best we can.

You can also select the option of collecting your order from Lyonville. Please send me an email so this can be arranged.